Timeriver Return Policy

Things don't always go the way they're supposed to, we totally get it! We are happy to help you with any Timeriver products within 7 days from the day it was received.

While we don’t accept physical product returns due to hygienic reasons, we can still help you by providing an Timeriver credit, or in some cases a refund.*

Returns requested after 7 days of the received date may still be eligible for an Timeriver credit, though we do not accept returns for orders that are over 90 days old.

Unfortunately, at this time, we are only able to process refunds for orders within The UK. Please reach out to us at raina.l.tattoo@gmail.com if you have any questions about your order.

The Following Products are final sale:
    • Custom Tattoos
    • E-Gift Cards
    • Sale Items
    • Tattoo Bundles

Additionally, please note that from time to time, Timeriver may refuse a refund request if we find evidence of abuse.

*In cases of refunds, please note that your original shipping charges will not be refunded.

Defective Products or Issues With Tattoo Application

If you run into an issue with applying your tattoo or if the products you got are
damaged/defective, reach out to us - it may be eligible for a one-time resend or credit. Follow the instructions below, and send us a photo of the products that aren't quite right. After we receive your inquiry, our team will take a look at your order and share the next steps with you!
    • Your order number
    • The product(s) with the issue
    • The issue or defect you encountered

How do I reach out about a credit or refund?

It’s super simple! Send us an email at raina.l.tattoo@gmail.com or let us know using the support widget on this page. Don’t forget to include:
    • Your order number
    • The products and quantity you’re reaching out about
    • The reason you’re hoping to get a refund
Our team will take a look at your order and share the next steps with you.